Streamlining suitable employee-to-customer assistance.

Streamline Staff Support with Smart Notifications

Our Automations service keeps your employees informed and ready to assist, ensuring no customer is left waiting.

What It Does:

• Sends real-time notifications to staff via three triggers: when a customer scans a QR code, completes a product survey, or clicks a help button.
• Notifications include the customer’s question and, for survey completions, 2-3 recommended products with their top 5 key features (e.g., caravan towing capacity).
• Integrates with your systems (e.g., push notifications or dashboards) to deliver alerts instantly.
• Optional for retailers, offering flexibility to suit your store’s needs.

What It Does:

• Enables any employee to assist customers effectively, even without deep product knowledge, by providing key features upfront.
• Reduces wait times by alerting staff instantly, preventing lost sales in busy stores.
• Upskills employees over time, as they learn from product details in notifications, addressing skill shortages.
• Supports retail stores, restaurants, and exhibitions, ensuring seamless customer service.
• Frees knowledgeable staff for complex tasks, balancing workloads efficiently.

Ready to empower your team?

Email archiee.forbes@gmail.com to set up Automations.

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